Privacy Policy
Introduction
Roo Casino is committed to protecting the privacy of all individuals who access and use our platform. This Privacy Policy outlines how we collect, use, store, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.
By accessing or using the Roo Casino website, creating an account, or engaging with any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
Who We Are
Roo Casino operates as an online gaming and entertainment platform. All operations are conducted in accordance with applicable licensing requirements and regulatory frameworks. If you have any questions regarding our data practices, you may contact our Privacy Officer via the support channels available on the website.
What Information We Collect
We collect personal information that is necessary to provide our services and maintain compliance with legal obligations. The categories of information we may collect include:
- Full name, date of birth, and residential address
- Email address and contact telephone number
- Government-issued identification documents for identity verification purposes
- Financial information, including payment method details and transaction history
- Technical data, such as IP address, device type, browser type, and session duration
- Account activity, including gameplay history, deposit and withdrawal records, and communication logs
- Information provided when contacting customer support
We collect information directly from you when you register an account, make a deposit or withdrawal, use our services, or communicate with us. We may also collect data automatically through cookies and similar tracking technologies.
How We Use Your Information
Personal information collected by Roo Casino is used for the following purposes:
- Verifying your identity and age in compliance with responsible gambling and anti-money laundering obligations
- Processing financial transactions and managing your account
- Providing customer support and responding to inquiries
- Sending transactional notifications, account updates, and, where consent has been provided, promotional communications
- Detecting and preventing fraud, money laundering, and other unlawful activities
- Complying with regulatory requirements and legal obligations
- Improving our platform, services, and user experience through analytics
We do not use your personal information for purposes beyond those outlined in this policy without obtaining your prior consent, unless required or permitted by law.
Disclosure of Personal Information
Roo Casino may disclose your personal information to third parties under the following circumstances:
- To identity verification and Know Your Customer (KYC) service providers engaged to assist with compliance obligations
- To payment processors and financial institutions for the purpose of handling transactions
- To regulatory authorities, law enforcement agencies, or courts when required by law or legal process
- To technology service providers who support the operation of our platform, subject to appropriate confidentiality agreements
- To fraud prevention and security services
We do not sell your personal information to third parties for marketing or commercial purposes. Where personal data is disclosed to third parties located outside of Australia, we take reasonable steps to ensure those parties handle the data in a manner consistent with the Australian Privacy Principles.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality, analyse traffic, and deliver a more personalised experience. You may adjust your cookie preferences through your browser settings; however, disabling certain cookies may affect the availability or functionality of parts of our website.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulatory obligations. In many cases, anti-money laundering regulations require us to retain certain records for a minimum period of seven years following the closure of an account.
Security
Roo Casino implements appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures include encryption, access controls, and regular security assessments. While we take all reasonable precautions, no method of data transmission or storage can be guaranteed to be entirely secure.
Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate, incomplete, or outdated information
- Lodge a complaint if you believe your privacy rights have been breached
To exercise any of these rights, please contact us through the official support channels. We will respond to all requests within a reasonable timeframe.
Changes to This Policy
Roo Casino reserves the right to update this Privacy Policy at any time. Any material changes will be communicated via notice on our website. Continued use of our services following such notice constitutes your acceptance of the revised policy.
Contact
If you have any questions, concerns, or requests relating to this Privacy Policy, please contact our Privacy Officer through the support section of the Roo Casino website.